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Delivery & shipping

 

How is my order packaged?

In order to enable your goods to reach you undamaged, we only use high-quality special packaging for our products. Most of our products are also wrapped in high cushion bubble wrap.

 

Which service provider is my order sent with?

Depending on the size of your order, your shipping carrier will be either UPS or FedEx.

 

How much are the shipping costs?

Please find our shipping costs here.

 

Shipping information

As soon as your parcel is ready for shipping, you also receive a new dispatch notification from UPS or FedEx. If you do not receive this notification after expiry of the production time for your article, it is possible that this is due to the message landing in your spam folder. If you also cannot find a message there, please feel free to contact our customer service at info@canvasonsale.com.

 

My delivery address is incorrect or has changed. What do I need to do?

Unfortunately your address cannot be changed later due to the speed of order processing.

 

Unfortunately your address cannot be changed later due to the speed of order processing.

No, unfortunately it is not possible to send your items more quickly.

 

Where do you deliver?

Currently we are only able to ship within the United States from this shop, but please send an email to support@canvasonsale.com if you would like to place an international order and we will try to process your request!

 

How can I check the status of my delivery?

Depending on the shipping carrier that was used to ship your order, you will receive an email with your tracking number and corresponding link to the carrier’s website to check the shipping status.

 

What do I do if I am not at home when the delivery arrives?

If you are not at home when your order is delivered, UPS takes your parcel away with them and leaves a message if it is a business/commercial address. The courier makes a second attempt at delivery the next business day. If your order is being delivered to a residential address, the UPS courier will leave the package for you at your front door at the first delivery attempt if you are not home. To specify how you would like UPS to treat a situation like this, or to ensure that they have your address as residential or commercial, please call UPS at 1-800-PICK-UPS (1-800-742-5877) and provide them with your tracking # while your order is in transit.

 

What do I do if my delivery address is incorrect?

Unfortunately your address cannot be changed later due to the speed of order processing.

 

I still haven´t received my order. What should I do?

Please consult http://www.ups.com/tracking using your tracking number to locate your order. If you still have any issues, please contact us by email or telephone.

 

What should I do in case of damage in transit?

If your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact info@canvasonsale.com within 48 hours. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.

Photo calendars:

 

How often are the photo calendars shipped?

The calendar shipping days are from Monday to Friday, every 48 hours.

 

How many days does it take to deliver the photo calendars?

The Royal Mail delivers the photo calendars in 7 to 12 days. Your order is dispatched in 2 days after we receive and confirm the payment.

 

What should I do in case of calendar damage in transit or bad print quality?

If the calendar or your parcel is damaged, please send us a photo and your order number to photobook@canvasonsale.com. We do not ask to return the calendar.

 

Do you offer tracking service for my calendar?

Currently we do not offer tracking codes.