Product and quality / Image
Which image file type should I upload?
For the best resolution quality, upload your picture in "JPEG" file format.
Why are there a limited number of formats displayed after I have finished uploading?
Our system analyzes your uploaded picture and displays all formats which will produce a high quality print for you. If you would like a larger size than what is shown, you may need to upload a picture with a higher resolution. If you would like help with this, feel free to give us a call or drop us an email.
What are my border options?
Upon upload of your image data, you can choose between the following options:
- Stretch border:
A very popular choice. We duplicate the last pixel on each side of your image and blur it around the sides to give an impressionist feel while maintaining the same color scheme.
- White border:
A plain white border appears on the edge and none of the photo detail will be lost to the edges of the canvas.
- Black border:
As with the white border option, you won't lose any of your photo around the edges so you are able to still achieve a photo on canvas even when the photo focus point is cropped close to the edge.
- Pixel stretch:
The last pixel on each side of the image is blurred around the sides. All details remain on front of canvas.
- Folded/ Scale wrap:
Your image is wrapped to cover the sides of the canvas frame. If you have important details on the edge of your photo, do not select this option.
What if I am unhappy with my order?
We are passionate about producing quality canvases to inspire your walls and we back this by our 100% Money-back guarantee. If you’re not happy with your canvas print, we’ll either reprint it for you, or give you your money back.
Please email us a picture of your delivered canvas print to (firstname.lastname@example.org) and describe your issue. Our customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.
Is there a loss of image content with panel splits?
When you choose to have your image split into more than one canvas, as offered with our 2-4 panel split option, please know that in order to split your image there will be a loss of 2-3 inches on either side where each split of your image occurs. We recommend landscapes and sceneries for this option.
What resolution is needed for the image file that I upload?
The minimum resolution of your photo should be 75 DPI. The resolution of your image determines the size at which it can be printed in high quality. In order to achieve optimum results, use the minimum resolution for each canvas size provided in this link: http://www.picanova.com/prices-and-formats/
How large can my image be?
The system allows you to upload a file up to 60 megabytes (MB) in size. If you wish to deliver larger files, please contact our customer service team.
What is the best way to mount the canvases?
For stable support, we recommend our hanging sets for each size of canvas, consisting of screws, pegs and cord. Of course you can also very easily fix smaller canvases to the wall with nails. Two options for mounting:
- 1. Take the two metal platelets with the eyelets and fix these to the frame. Then you can hang the image on two nails on the wall.
- 2. Or take the string and lead this through the two eyelets and then hang the image with the string on one nail in the wall.
What is an easel back?
Easel backs provide support for your canvas print, allowing it to stand freely on its own. With an easel back, you can display your canvas print on tables, shelves and windowsills. Available only for the 8x8", 12x8" and 16x12" canvas print.