Hello, how can we help you?

To check the status of your order at any time please visit our Order Status page. Simply enter your order number and the email address you used when ordering to track the current progress of your order.

The delivery time for your customized product depends on the item as each item is made individually for you. For detailed information on our production and delivery times please visit our Shipping and Delivery page.

Choose the perfect photo. The quality of your printed photo greatly depends on the original image you select. Here are some key tips to ensure you get the best possible print:

• High resolution for clarity: Use photos with large dimensions, ideally at least 2000px on the shortest side to achieve clear and detailed prints.
• Use the original image: Avoid artificially enlarging your image and use the original whenever possible. Screenshots or forwarded images often have lower quality and should be avoided.
• Correct aspect ratio: Ensure that the aspect ratio of your photo matches the desired print format. Use photo editing tools to crop or adjust the image as needed.
• Vibrant color quality: Choose photos with vibrant and well-balanced colors for a more appealing print. Avoid photos that are too dark or too bright.
• Suitable file format: .jpg or .png are typically the best formats for prints. Select the format that best suits your photo and the desired print result.

Carefully selecting and preparing your photos will help you achieve the highest print quality.

Entering a promo code: If you have a promo code, simply enter it in the designated field below the "Secure Checkout" button during checkout. Click on "Apply Coupon" to activate the discount.

Automatic discounts and promotional links: If you access our site through a promotional campaign (e.g. newsletter, Google, affiliate links), any applicable discount will automatically be applied and visible during the ordering process and in your cart. Please note that you won't be able to add an additional coupon manually.

Troubleshooting discounts: If the expected discount isn't showing, try closing and revisiting our site via the same promotional campaign. For persistent issues, please contact our Customer Service with the details of the promotion for assistance.

Visit the registration page: Navigate to our Registration page.

Enter your details: Fill in the required information such as your name, email address, and a password.

Submit and confirm: Complete the registration process and confirm your email address if needed.

During checkout: You also have the option to create an account during the checkout process by selecting the option to create an account.

Benefits of creating an account:

• Faster checkout: Save your shipping and billing information for a quicker and more convenient checkout experience in the future.
• Exclusive offers: Receive personalized discounts and promotions directly to your account inbox, ensuring you never miss out on a deal.
• Order tracking: Easily track the status of your orders and view your purchase history.
• Manage projects: Save and manage your custom project designs, making it easy to edit and reorder your favorite items.
• Personal Photo Gallery: Upload photos and have them saved in your gallery for easy access and future use.

How do I sign up for the newsletter to access exclusive deals?

Visit the Newsletter Registration page.

Enter your information: Fill in your email address and any other required details.

Submit and confirm: After submitting your details, you'll receive a confirmation email. Check your email inbox and click on the confirmation link to finalize your subscription.

By subscribing, you’ll receive updates directly to your inbox with special promotions, new product alerts, and unique discounts. It’s a great way to ensure you don’t miss out on our best offers!

Changes after order confirmation: Changes to your order are not possible once it is confirmed. If you need to make any modifications, you will need to cancel your current order and place a new one. Please contact our Customer Service immediately for assistance with cancellations.

Changing delivery address: If you need to change the delivery address after the order is confirmed, please contact our Customer Service. Double-check your delivery details before finalizing your order to ensure accuracy.

Cancellations and refunds: If you are not completely satisfied with your purchase, you can return your goods within 30 days of purchase. Please contact our Customer Service and provide an image of your delivered item, specifying whether you are requesting an exchange or a refund, and include your reason for doing so. Be sure to include your order number and the name and email address used for the order. We will get in touch with you promptly. For more information, please see our Refund policy.

Package not arrived or lost? First, check the current status of your order on our Order Status page. You can see the shipping partner and access the tracking link. For further assistance, contact our Customer Service. We are here to help and find a quick solution.

Product damage or color discrepancies? We prioritize quality. If your product is damaged or has color issues, contact our Customer Service immediately. Please provide photos of the product and packaging to help us understand the problem and offer a suitable solution.

Image quality or appearance of your photo products not as expected? Please first check the original photo you used for printing and the selected format. If your photo product appears blurry or details like the image edges do not meet your expectations, this may be due to the resolution and quality of the photo. Note that the print quality significantly depends on these factors. We ask for your understanding that we cannot accept complaints for results caused by low resolution or non-ideal templates, as the quality of the final product directly depends on the quality of the image you provided.

Choosing the right photo is key to achieving optimum print quality. Here are some tips to guide you:

• Resolution: Choose photos with large dimensions, ideally at least 2000px on the shortest side for clear and detailed prints.
• Aspect ratio: Make sure that the aspect ratio of your photo corresponds to the desired print format. If necessary, you can crop or adjust the image.
• Color quality: Photos with vivid and well-balanced colors result in more appealing prints. Avoid underexposed or overexposed photos.
• Use the original image: Do not artificially enlarge your image and use the original if possible. Avoid screenshots or forwarded images, which are often of lower quality.
• File format: .jpg or .png are recommended for most prints. Choose the format that best suits your photo and the desired print result.

Careful selection and preparation of your photos will help to achieve the best possible print quality.

Ideally, the shortest side of your image should exceed 2000 pixels. This ensures that you can print most formats with good quality. For larger prints, please use images with dimensions of at least 3000 pixels. Our configurator automatically checks the resolution of your photo and suggests appropriate print formats and sizes.

• Guidelines for resolution selection:
• Viewing distance: The closer the product is viewed, the higher the resolution should be.
• Surface texture: Clear and smooth surfaces require a higher resolution for maximum detail.
• Product size: Larger products require higher resolutions to maintain image quality across the entire format.

You can use .jpg, .png, .gif, and .webp to design your photo product. Each format has a different effect on the print quality:

• .jpg (or .jpeg): Provides a good balance between quality and file size. Ideal for color photos and general printing needs.
• .png: Provides high quality, especially for images with sharp contrasts. The file size is often larger than .jpg.
• .gif: Good for simple animations and graphics with few colors but less suitable for high-quality photo prints.

For most printing purposes, .jpg or .png are excellent options.

To ensure quick processing and high print quality, please adhere to the following specifications for your image:

• File size: Your photo should not exceed 60 Megabytes (MB).
• Resolution: The total resolution should be no more than 100 Megapixels (MP).
• Dimensions: Neither the width nor the height of the image should exceed 20000 pixels.

Our configurator displays formats and sizes based on your uploaded image. If the desired format is not displayed, this could be due to:

• Low resolution: A low resolution can limit the available options. You can increase the resolution of your image to apply suitable options.
• Aspect ratio: If the aspect ratio does not match the selected format, certain sizes or formats will not be displayed to avoid unwanted cropping or distortion.

Adjusting your photo to improve its compatibility will give you more options for printing sizes and formats.

Our configurator offers basic editing options such as adjusting the print area, zooming, and adding text. For more extensive edits like adjusting color balance or removing imperfections, we recommend using photo editing software before uploading your image to ensure the best print quality.

The choice of material affects how your printed photo looks. Each material has its unique texture and effect:

• Canvas: Offers a natural and warm texture, especially suited to photos with a cozy feel.
• Acrylic glass: Provides a modern and sharp look for high-quality images.
• Textiles (e.g., cushions, towels): These materials produce a softer and less detailed print.

To ensure your photos look fantastic when printed, here are some key tips:

• Lighting: Natural light works best for capturing vibrant colors and clear details.
• Stability: Keep your camera or smartphone stable to avoid blurry images. Use a tripod or stable surface if necessary.
• Focus: Ensure your camera is focused on the right part of the scene. Use 'tap to focus' if available.
• Resolution: Use the highest resolution setting on your camera for clearer and more detailed prints.
• Composition: Apply the rule of thirds, leading lines, or framing to make your photos more engaging.

For more inspiration and in-depth tips, visit our Tips & Trends page.

Choose your product: Begin by selecting the type of product you want to customize from our extensive range. This can include canvas prints, photo books, cushions, and personalized gifts.

Upload your photo: Click "Upload Photo" and choose your favorite photo.

Customize your product: Use our configurator to design your product exactly as you wish. Once satisfied, add it to your cart.

Check your cart: Carefully review your selections in the cart before proceeding to checkout. Tip: You can order as a guest, but creating an account provides extra benefits like faster ordering and easier order tracking.

Enter address and payment information: Provide your billing, delivery address, and preferred payment method.

Complete your order: Confirm your order by clicking "Place Order Now."

Your order will go straight into production. We use state-of-the-art technology and ensure excellent print quality to craft your personalized photo product.

Changes after order confirmation: Changes to your order are not possible once confirmed. You will need to cancel the current order and place a new one. Contact Customer Service for cancellations.

Changing delivery address: If you need to change the delivery address, contact Customer Service. Double-check delivery details before finalizing your order.

Cancellations and refunds: If you're unsatisfied, you can return goods within 30 days. Contact Customer Service with an image of the item and details, specifying if you want an exchange or refund. Include your order number and the email address used for the order. For more information, see our Refund policy.

After placing your order, you’ll receive an order confirmation email. We’ll keep you informed of the order’s progress:

• Production start: Production begins immediately upon order receipt.
• Production completion: You’ll be notified when your order is ready to ship.
• Shipping and tracking: After dispatch, you’ll receive a tracking number via email. Check the status on the Order Status page by logging in with your order number and email address.

If you haven’t received an order confirmation, consider these possibilities:

• Spam folder: Check if the email was mistakenly classified as spam.
• Mailbox capacity: Ensure your mailbox isn't full.
• Email error: Check if there was a typo in your email during ordering.

If you still can't find the confirmation, contact Customer Service.

Logging into your customer account allows you to manage both ongoing projects and completed orders. The main features include:

• My Projects: For photo books and calendars, save your ongoing projects for up to 45 days. Completed projects are stored for a year for easy reordering.
• My Orders: Quickly view past and current orders, check order statuses, and reorder items.
• My Inbox: Stay updated with the latest offers and exclusive deals.

Use your account to manage your creations and orders with ease, tracking progress and revisiting projects whenever needed.

You have several options to pay for your order:

• Credit Card: We accept VISA, MasterCard, and American Express.
• PayPal: Conveniently use your PayPal account for fast and secure transactions.
• Amazon Pay: Use your Amazon account to complete your purchase quickly.

For more information about payment options please visit our Secure Payment page.

Please note you will receive the invoice after the production of your order is completed.

Notification by email:
Once the production of your order is complete, you will receive an email with a link to download your invoice as a PDF. If you do not receive this email, please check your spam folder, verify that your mailbox is not full, and ensure that your email address was entered correctly during the order process.

Available on Order Status page:
Additionally, you can access and download your invoice from the Order Status page under "My Orders" as soon as production is completed.

Due to a June 2018 US Supreme Court ruling (South Dakota v. Wayfair Inc.), we must charge sales tax on orders based on the delivery state's tax regulations. Sales tax will be added if required by the state's laws where your order is delivered.

Shipping charges are usually taxable in the following states regardless of whether they are included in the price of an order:

• Arkansas, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Indiana, Kansas, Kentucky, Michigan, Minnesota, Mississippi, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, West Virginia, Wyoming.

Conversely, in the following states, shipping charges are not taxable if included in the price of an order:

• Alabama, Arizona, California, Colorado, Idaho, Illinois, Iowa, Louisiana, Maine, Maryland (with certain exceptions), Massachusetts, Missouri, Nevada, Oklahoma, Rhode Island, Utah, Virginia, Wisconsin.

For Resellers: If you are a reseller and provide us with a valid Resale Certificate, once accepted by our accounting department, our agents will process a refund of the sales tax charged on your order.

Entering a promo code:
If you have a promo code, simply enter it in the designated field below the "Secure Checkout" button during checkout. Click on "Apply Coupon" to activate the discount.

Automatic discounts and promotional links:
If you access our site through a promotional campaign (e.g., newsletter, Google affiliate links), any applicable discount will automatically be applied during the ordering process and visible in your shopping cart. Please note that you won't be able to add an additional coupon manually.

Troubleshooting discounts and promo codes:
If the expected discount isn't showing, try closing and revisiting our site via the same promotional campaign. For persistent issues, please try to empty your browser cache or contact our Customer Service with the details of the promotion for assistance.

Only one discount – either a coupon code or a promotional offer – can be applied per order. We appreciate your understanding as we strive to provide great value through our variety of promotions and discount codes.

Multiple coupons or promotions cannot be combined on a single order. This helps simplify the process and ensures each promotion can be effectively managed, maintaining clarity and fairness for all customers.

First, please ensure your promo code is entered correctly, considering case sensitivity and numbers. Also, verify that your order meets the requirements like minimum spend and is within the validity period. If everything checks out and your code still doesn't work, please reach out to our Customer Service for support. They will assist you in resolving the issue and ensuring your discount is applied properly.

We are passionate about turning your cherished memories into beautiful personalized products. Our team is dedicated to providing attractive promotions and offers to help you design and create these memorable items at great prices.

Stay updated with promotions:

• Newsletter: For the latest deals and special promotions, subscribe to our free email newsletter. Adjust the frequency to fit your preference. Sign up on our Newsletter Registration page.
• Customer account: As a registered customer, check My Inbox within your account for exclusive offers tailored just for you, including special gifts on special occasions as our way of saying thank you.

These options ensure you never miss out on the best deals to celebrate and preserve your memories.

The duration of promotional discounts varies, and specifics are always detailed in the conditions associated with each offer. Given our wide range of products, we often feature short-term promotions that may last only a few days. It's worth acting quickly to take advantage of these deals! Please make sure to review the terms (stated under each promotion) carefully to ensure you don't miss out on these opportunities.

Simply go to the Gift Vouchers page of our website, select the amount you want, and add it to your shopping cart.

After you have completed your purchase, you will receive an email with a gift voucher code. You can forward this code to the recipient or print out a beautifully designed template from our website to personalize the gift.

The recipient can then use this voucher for their special photo project by entering the code at the checkout. The value of the voucher will be automatically applied to the order.

We do not offer wholesale prices, but we have tailored solutions for business customers and resellers through our B2B Shop merchOne. Here's what we offer:

• Commercial pricing: Access exclusive B2B pricing at B2B Shop.
• Fast dispatch: Orders are ready to ship within 24 hours.
• Quality control: Each product undergoes stringent quality checks.
• Global shipping: We offer worldwide delivery.
• Customization: White label and API software available.
• Dedicated support: VIP customer service for all business accounts.
• Branding options: Add your customer logo to products.

These offerings are tailored to empower business customers with scalable solutions that are efficient and of the highest quality. Explore our B2B options to elevate your business with services that feel as great as they perform.

You can check the status of your order at any time by visiting the Order Status page on our website. Enter your order number and the email address used during the purchase.

• Logging in: If you have difficulties accessing your order status:
• Ensure you are using the same email address as when you placed the order.
• Your order number can be found in your order confirmation email, which might be in your spam folder.
• For direct access, use the link provided in your order confirmation email, which acts like a login.

Production and delivery times vary depending on the product and the timing of your order. Please note, ordering on a day before the weekend or a holiday can result in longer delivery times because we only produce and ship on business days. Detailed information about production and delivery times is available on our Shipping Information page.

We collaborate with various shipping carriers to deliver your order. The specific carrier used depends on factors such as the type of product, size, and timing of your order. You can find all the details about the shipping costs on our Shipping Information page.

• Contiguous USA:
• Orders over $75 – FREE
• Orders below $75 - $9.99
• Non Contiguous USA:
• Alaska, Hawaii, Virgin Islands & Puerto Rico - $39.90
• Canada - $15.99

Note for Canada: We cannot deliver to Yukon, Northwest Territories, or Nunavut. For more detailed information on our shipping locations and policies, please visit our Shipping Information page.

If you need to change the delivery address after the order is confirmed, please contact our Customer Service.

Please be aware that your order may be shipped in multiple parcels. For each part of your shipment, you will receive a notification via email. Additionally, you can track the progress of each part of your order on the Order Status page. If you find any items missing after all parts of your shipment have been received, please contact our Customer Service. We will investigate the matter and work to find the best solution to resolve the issue.

We understand how disappointing it can be to receive a damaged item and we're here to help resolve the issue promptly. If your order arrives damaged, please take these steps:

• Photograph the damage: Take clear pictures of the damaged item(s). These images are crucial for verifying and assessing the damage.
• Contact Customer Service: Reach out to our Customer Service with your order number and the photos of the damage. This initial contact is to inform us about the issue.

Our team will review the information you provide. We will then guide you on the next steps, which may involve returning the item or providing other remedies based on our assessment. We'll thoroughly review each case to determine the best solution.

Check order status: First, check the current status of your shipment by visiting the Order Status page on our website.

Verify delivery location: Sometimes packages are left with neighbors or at a local pick-up point such as a package station. Please check these spots or look for a delivery notice from the shipping company.

Contact Customer Service: If you still can't find your package, get in touch with our Customer Service. Provide them with your order number and any relevant details you've gathered.

Our Customer Service team will help figure out what happened by coordinating with the shipping carrier and will guide you on what to do next, which may involve arranging for a replacement or refund. We're here to help ensure your package is found or resolved quickly and with minimal hassle.

Document the damage: Take clear photos of the damaged item as soon as you notice the issue. These images are crucial for verifying the damage.

Contact Customer Service: Report the problem to our Customer Service immediately. Provide them with the photos of the damaged product, your order number, and a description of the issue.

Our team will assess the situation and provide specific instructions on how to proceed, which may include returning the product or arranging for a replacement.

Review the product: Compare the received product with the images on our website. Keep in mind that slight color variations can occur due to different monitor settings.

Contact Customer Service: If the color discrepancy is significant, contact our Customer Service with details of the difference. Please do not dispose of the item, as we need picture proof to evaluate the issue properly.

Depending on the evaluation, we may offer solutions such as a replacement or customization tips to better meet your expectations.

Assess the issue: Identify specific problems with the image quality, such as blurriness, color inaccuracies, or pixelation.

Check the original photo: Review the original photo you uploaded. Check if it meets the recommended resolution and format guidelines. Low-resolution images often result in poor print quality.

Contact Customer Service: Contact our Customer Service and provide them with details about the issue. Include comparisons between the expected and actual product, and if possible, attach screenshots or photos of the product. Please do not dispose of the item, as we need picture proof to evaluate the issue properly.

Our Customer Service team will evaluate the situation to determine whether the issue stemmed from the production process or the original photo’s quality. They will guide you through possible solutions, which might include reprinting the product or offering tips for selecting suitable images for future orders.

We are committed to quality and your satisfaction is important to us! If you are not completely happy with your order, you can return it within 30 days of purchase.

Simply email us and include the following information:

• The order number and email address used to place the order
• Your reason for returning the order
• Whether you would prefer a replacement or refund
• A digital photo of the delivered print (as an email attachment)

Important: Please do not dispose of the item(s) until our Customer Service team instructs you to do so. In some cases, we may require additional photo evidence to process your return. Disposing of the item prematurely may result in delays or complications with your claim.

Our Customer Service team will respond to your email as soon as possible and advise on how to proceed with the return.

Visit the registration page: Go to our Registration page.

Enter your details: Provide necessary information such as your name, email address, and a password.

Submit and confirm: Complete the registration process and confirm your email address if required.

During ordering: You can also choose to create an account during the checkout process by selecting the option to create an account.

Benefits of creating an account:

• Faster checkout: Save your shipping and billing information for quicker checkout on future orders.
• Exclusive offers: Receive personalized discounts and promotions directly to your inbox.
• Order tracking: Easily track the status of your orders and view past purchases.
• Manage projects: Save and manage your custom project designs, making it easy to edit and reorder favorite items.
• Personal Photo Gallery: Upload photos and have them saved in your gallery for easy access and future use.

Creating an account not only simplifies the ordering process but also makes it more personalized, ensuring you get the most out of our services and promotions.

If you forget your password and need to reset it, follow these steps:

• Access the login page: Navigate to the login section by clicking on "Login" and then on Forgot Password?
• Enter your email: Provide the email address associated with your account.
• Submit the form: Click on the link or button to submit your request.
• Check your email: You will receive an email with instructions on how to reset your password.
• Reset your password: Follow the link in the email, which will prompt you to set a new password.

This process ensures you can quickly regain access to your account and continue enjoying our services without disruption.

Visit the newsletter signup page: Head over to our Newsletter Registration page.

Enter your information: Fill in your email address and any other required details.

Submit and confirm: After submitting your details, you'll receive a confirmation email. Check your email inbox and click on the confirmation link to finalize your subscription.

By subscribing, you’ll receive updates directly to your inbox with special promotions, new product alerts, and unique discounts. It’s a great way to ensure you don’t miss out on our best offers!

To manage your subscription to our newsletter, including unsubscribing or changing the frequency of updates, follow these steps:

• Unsubscribe via email:
• Open any newsletter you’ve received from us.
• Scroll to the bottom of the email where you will find an “Unsubscribe” link.
• Click this link and you will be directed to a webpage where you can set the settings.

• Change the frequency of emails:
• After clicking the unsubscribe link, you will be taken to a page where you can also adjust the frequency of the emails you receive or completely unsubscribe (which would be a shame as we love sharing great deals with you through our newsletter).
• Choose from options such as "Receive all deals," "Only receive the best deal of the week," "Only receive the best deal of the month," or "Stop receiving all deals."
• Once you've made your selection, click "Submit" to confirm your preferences.

By adjusting your newsletter preferences, you can ensure you receive the updates that are most relevant to you, whether that's all deals, weekly highlights, or monthly specials.

Our privacy policy details how we handle your personal data to ensure your privacy is protected. This includes information on:

• Data collection: What personal information we collect and how we collect it.
• Use of data: How we use your data to improve our services and enhance your shopping experience.
• Data security: Measures we take to protect your data from unauthorized access.
• Third-party sharing: Circumstances under which your data may be shared with third parties.
• Your rights: Your rights regarding your personal data, including access, correction, and deletion.

You can read our full privacy policy on our website at the following link: Privacy Policy.