Buy from us and support the American Workers and their Families

All help topics

  • Canvas & Wall Decor: Shipped within 24h, with delivery taking an additional 2-6 business days.
    Living: Shipped within 24h, with delivery taking an additional 2-6 business days.
    Photo Gifts: Shipped within 48h, with delivery taking an additional 2-6 business days.

    During peak periods such as Christmas, when our production team faces high order volumes, your order might take a little longer to get to you.

    You can pay with Visa, Mastercard, American Express, Discover, Amazon Pay and PayPal.

    You can see the current shipping status of your parcel at any time here.

    In rare cases our products get damaged in transit, despite our careful packaging practices. You should take pictures of the damaged item and the packaging using a digital camera and email them to us. Please let us know as soon as possible, so that we can replace the item in a timely fashion.

    You can return your goods within 30 days of purchase if you are not completely satisfied.
    Please email us an image of your delivered canvas print. Please specify whether you are requesting an exchange or refund, as well as your reason for doing so. Include the order number and the name and email address used for the order. We will get in touch with you by the end of the next working day.

  • The CUSTOMASK PREMIUM is 7″ x 6″ in size and comes with adjustable ear loops.

    The CUSTOMASK face mask consists of 2 layers of fabric (an inner layer of cotton and an outer layer of polyester) and comes with adjustable ear loops and a flexible metal nose piece that adapts to the wearer’s contours.
    The face mask can be customized with your own photo or with one of our range of design choices.

    Your personalized CUSTOMASK face mask undergoes a multi-stage production process. Once you have customized your mask, your photo will be printed in sharp resolution using state-of-the-art technology (we use solvent-free inks). The pleats are sewn only after the image has been printed, so your photo will be printed in its entirety on the mask and will be fully visible when you wear it.

    As the CUSTOMASK face mask comes with adjustable elastic ear loops, it will suit a diverse range of faces, and can be used by children if necessary.
    Note that we use solvent-free inks to print our CUSTOMASK face mask, and that it is made from fabrics which are attested as being kind to the skin. The mask is suitable for children aged 6 and up.

    We use dye-sublimation printing to produce our CUSTOMASK face mask, meaning that the inks penetrate deep into the material fibre. This ensures that your print will not lose its exceptional quality even after repeated washing. Please note that the mask is machine washable at up to 140°F. When it has been washed, your mask is ready to be used again.

    The CUSTOMASK face mask can be washed at up to 140°F but should not be sterilized in the oven or microwave. The mask is not suitable for fast spin cycles.

  • For the best resolution quality, upload your picture in "JPEG" file format.

    Our system analyzes your uploaded picture and displays all the formats which will allow for a high-quality print. If you want a size larger than those shown, you may need to upload a picture with a higher resolution. If you’d like help with this, feel free to give us a call or drop us an email.

    You can choose from five great edge designs:

    Folded Edge
    Your canvas is wrapped over the frame in classic gallery style. The margins of your image will appear on the sides of the frame, so make sure any vital elements of your photo aren’t too close to the edge!

    Mirrored Edge
    The image of your choice is fully visible on the front side of the canvas print. The margins of your photo are then copied, inverted and printed on the frame edges to create a mirror image effect.

    Stretched Edge
    The pixels at the outer border of your photo are stretched lengthwise across the frame sides to create a striking blur effect. Your image remains visible in full on the front side of the canvas

    White Edge
    Your photo is scaled to appear in full on the front side of your canvas. The sides of the frame are covered with a pure white edge that provides a clean border and intensifies your image.

    Black Edge
    As with the White Edge choice, your photo is displayed only on the front of the canvas. A black strip is then printed on the sides of the photo canvas, providing an intense pop of contrast.

    We’re passionate about producing quality canvas prints to bring inspiration to your walls, and we back this up with our 100% money-back guarantee. If you’re not happy with your canvas print, we’ll either reprint it for you or give you your money back.

    Please email us a picture of your canvas print and describe your issue. Our Customer Service representatives are very knowledgeable and will work with you to get you a product you’re happy with.

    Please check the minimum resolution for your desired product and format here.
    Our system will analyze your uploaded photo and offer you only the formats which will allow for a high-quality print.

    Our system allows you to upload files up to 60 megabytes (MB) in size, with a maximum pixel count of 100 megapixels.

    For the best results, we recommend adding our hanger set to your order in the Shopping Cart.

    Here are two methods for mounting your canvas using our hanger set:

    1. Insert the nails into your wall close together. Attach the sawtooth hanger (with its serrated edge facing downwards) to the back of your canvas at the top. Then simply rest the sawtooth hanger on the heads of the nails. This method is better suited to smaller formats.

    2. Attach the picture hooks to the back of your canvas, one at each side, with the eyelets facing each other. Thread the cord through the eyelets and tie it at the ends to make a loop. Then insert the nails into the wall at a fair distance apart from each other, and rest the cord on the nails to support the frame of your canvas. This method can be used for larger formats.

    The aspect ratio describes the ratio of length to width of an image. Common examples are 3:2 and 4:3. If the aspect ratio of your image differs too greatly from that of your desired print, the desired print will not be offered, as otherwise your image would need to be excessively cropped. If you edit your image to adjust its aspect ratio before uploading, you should be offered your desired format.

    The hanger plate is available for acrylic, photo board, aluminum and acrylic+aluminum prints. Here’s how to get the best results when attaching the plate to your print.
    Step 1: Using sandpaper, rub the area at the back of your print where you want to attach the hanger plate. Then clean the area with a lint-free (e.g. microfiber) cloth dampened with rubbing alcohol. Leave to dry.

    Step 2: Place the hanger plate (with the anti-adhesive paper still attached) in your chosen position on the back of your print and trace out its outline.

    Step 3: Remove the anti-adhesive paper from the hanger plate. Check the back of your print again for dirt, then press the hanger plate into position, evenly and firmly.

    Step 4: Lay your print face down on a flat surface and leave it so that the adhesive can dry and harden. Your print will be ready to hang in 24-48 hours.

    To keep your acrylic, photo board, aluminum or acrylic+aluminum print in great condition, please follow these care tips:

    1. Do not hang the print directly over a heater or in direct sunlight.
    2. We recommend hanging larger print sizes on at least two nails or screws driven into the wall.
    3. Clean your print with a dry, soft, lint-free (e.g. microfiber) cloth, preferably while wearing soft fabric or vinyl gloves.
    4. Be gentle with your print when cleaning it. Do not use excessive force.
    5. Never use the following materials on your print: cleaning products containing more than 5% alcohol, acetone, benzene or carbon tetrachloride; abrasive cloths or brushes; abrasive detergents, degreasing agents or spray cleaners. Cleaning your print with any of these materials will tarnish it.

  • Delivery times within the contiguous USA are as follows:
    Canvas & Wall Decor: Shipped within 24h, with delivery taking an additional 2-6 business days
    Home & Lifestyle: Shipped within 24h, with delivery taking an additional 2-6 business days
    Photo Gifts: Shipped within 48h, with delivery taking an additional 2-6 business days

    Once you’ve successfully placed your order, you should receive a confirmation email at the email address you provided during the checkout process. If you did not receive this, and you have checked your spam folder, please contact our Customer Service team.

    An invalid file format error message can occur for one of two reasons:

    1. The file you uploaded is not in the correct file format. We can process .JPG, .JPEG, .PNG, .GIF and .TIFF formats, up to a maximum data size of 60 MB. We recommend .JPG, .JPEG or .PNG files for best results. Please check your file type and if necessary use a picture processing program to change it to one of the file formats we can work with.

    2. The filename of your photo contains special characters, such as periods, commas, spaces etc. Please rename your file so that the filename is free of these characters and upload again.

    Yes! Once you’ve uploaded your image, you’ll be taken to the Configuration page where there’s a preview window showing you how your print will look. Any customization choices you make will immediately be reflected in the preview image.

    Yes. Please email or call our Customer Service or call our Customer Service office toll free on +1-305-507-8022 (Monday-Friday, 11am–4pm EST) to cancel your order.

    If your order has already been shipped, we’ll ask you to wait for the package to arrive. Our policy is then to ask you to destroy the items and send us photographic proof that this has been done. We will then process your refund.

    Please note that once your order has been placed we are unable to make any changes to your product specifications. This is due to our automated production processes.
    We may be able to make changes to the delivery information you provided (e.g. name, address, phone number). Please email or call our Customer Service team toll free on +1-305-507-8022 (Monday-Friday, 11am-4pm EST).

    Once your order has shipped we are unable to make changes to your delivery information, so we would ask you to contact UPS directly.

    You can redeem your voucher when you reach the Shopping Cart. Please enter your code in the field provided (we recommend using copy + paste) and then click "Apply".

    Please check that you have entered the redemption code correctly – we strongly recommend using copy + paste rather than typing your code in.

    Please also check that your voucher is valid for the exact product and format in your shopping cart, that any expiry date has not been passed, and that your voucher allows delivery to the region selected. All this information will be available on your voucher.
    If all the details are correct but your voucher still does not work, please contact our Customer Service team.

    Sorry, once an order has been placed it’s not possible to claim any voucher discount.

    If you only use a partial amount of your voucher, the residual amount expires automatically.

    Sorry, it’s not possible to combine multiple vouchers. Only one voucher code can be redeemed per order.
    Please note also that vouchers cannot be combined with special offers. (Free shipping for orders over a certain price is considered to be a special offer for these purposes.)

  • You can pay with Visa, Mastercard, American Express, Discover, Amazon Pay and PayPal.

    If you have completed your payment but have not received an invoice, please contact our Customer Service team.

    The 3-D Secure process is designed to ensure that the buyer is the legitimate credit card holder. This should be a feature for any purchases you make with Visa or Mastercard. After you click through to complete payment, a registration page from your bank will be shown, where you’ll need to enter either your 3-D Secure password (if you are registered with the system) or your payment details. The payment will only be accepted once the correct details have been entered, providing you with an extra layer of security.

    Sorry, payment in instalments is not possible.

    A June 2018 ruling by the US Supreme Court (South Dakota v. Wayfair, Inc.) introduced significant changes for the American e-commerce industry with regard to the handling of state and local sales tax. Like most other e-commerce companies, we are now obliged to charge sales tax on certain orders. We will add sales tax to a given order if this is required by the tax regulations in the state to which the order is delivered.

    We cannot comment on how any specific company handles its tax obligations. However, if a company does not have a so-called tax nexus in a particular state, the company’s commercial presence in that state may be too small for them to be required to charge sales tax.

    The rules and regulations governing the validity of resale certificates can vary significantly between the different states. Some states are quite free in their acceptance of out-of-state resale certificates, while others place significant restrictions on them. We are currently evaluating different solutions to introduce a new resale certificate acceptance policy. At the moment, however, we regret that we are unable to accept resale certificates for e-commerce orders.

    Following the June 2018 US Supreme Court ruling concerning sales tax obligations for out-of-state sellers (South Dakota v. Wayfair, Inc), some states now require companies with a so-called tax nexus within the state to charge sales tax on orders delivered to the state. Like most companies, we surpass the tax nexus requirements in every state and must therefore charge sales tax where required.

    Shipping charges are usually taxable in the following states, regardless of whether they are included in the price of an order:

    • Arkansas, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Indiana, Kansas, Kentucky, Michigan, Minnesota, Mississippi, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, West Virginia, Wyoming.

     

    Conversely, in the following states shipping charges are not taxable if included in the price of an order:

    • Alabama, Arizona, California, Colorado, Idaho, Illinois, Iowa, Louisiana, Maine, Maryland (with certain exceptions), Massachusetts, Missouri, Nevada, Oklahoma, Rhode Island, Utah, Virginia, Wisconsin.

     

  • We use only high-quality packaging to ensure that your goods arrive safely. Our canvas prints are shrink-wrapped in foil and packed manually to avoid damage in transit.

    Most of our orders are delivered by UPS. In certain cases your order will be delivered by your local postal service – please note that tracking is not available for these orders.

    Please find our shipping costs here.

    As soon as your product is ready for shipping, you should receive a shipping notification email. If you haven’t received this notification after the stated production period, it’s possible that the email has ended up in your spam folder. If you check there and still find no email, please contact our Customer Service team.

    Please email [email protected] or call our Customer Service team toll free on +1-305-507-8022 (Monday-Friday, 11am-4pm EST).
    Once your order has shipped we are unable to make changes to your delivery information, so we would ask you to contact UPS directly.

    No, unfortunately it’s not possible to ship your items any faster.

    We deliver to the United States and Canada. As a general rule we’re unable to process orders to other countries, but feel free to email us if you’d like to place such an order and it’s possible we’ll be able to make an exception!

    You can see the current shipping status of your parcel at any time here. Just enter the UPS tracking number from your shipping notification email into the "Track" field.

    If your order is being delivered to a business/commercial address and there’s nobody around to collect it, UPS will keep hold of the package and leave a message. The courier will make a second attempt at delivery the next business day. If your order is being delivered to a residential address and nobody is home, the UPS courier will leave the package at your front door on the first delivery attempt.

    Please visit the UPS tracking page here and enter your tracking number to check the progress of your order. If you have any further issues, please contact our Customer Service team by email or telephone.

    In rare cases our products get damaged in transit, despite our careful packaging practices. You should take pictures of the damaged item and the packaging using a digital camera and email them to us. Please let us know as soon as possible, so that we can replace the item in a timely fashion.

  • If your product is damaged, please email our Customer Service team, stating the order number and the name and email address used for the order. Please include a picture of the delivered item (including the packaging), so that we can determine whether the damage occurred during shipment or production. Please refrain from returning damaged items.

    If your shipment is not what you expected, please check the order details included with your invoice. If your order does not correspond to the invoice details, please get in touch with our Customer Service team.

    Our printers are checked regularly to ensure they print your image in accordance with the preview. If the colors of your print differ from those which were shown in the preview window, this is likely due to the color settings of your monitor. If your print shows a very significant color discrepancy, please send a photo of your product to our Customer Service team via email.

    If any of your photos are blurry and/or out of focus, it’s likely that this is because the resolution of your photos was not high enough. Please send a photo of your product to our Customer Service team via email.

    Please note that products with different packaging requirements are shipped separately, so your order could arrive in as many as 3 separate deliveries.
    In the unlikely event that all your deliveries have arrived but elements of your order are missing, please contact our Customer Service team and we’ll immediately start work on getting your missing products to you.

    Yes. Please email or call our Customer Service or call our Customer Service office toll free on +1-305-507-8022 (Monday-Friday, 11am–4pm EST) to cancel your order.

    If your order has already been shipped, we’ll ask you to wait for the package to arrive. Our policy is then to ask you to destroy the items and send us photographic proof that this has been done. We will then process your refund.

    We appreciate any feedback that helps us to improve. If you have a complaint, our customer service will be happy to find a satisfactory solution for you. For general complaints about your order, please email and provide us with your order number and a detailed description of the issue. For product complaints, please include a photo of the product which clearly shows its deficiencies.

    If you are still unsatisfied after processing your request, you can send us a further complaint. With this step we would like to use your criticism to improve our service. Please use the contact option on this page: canvasonsale.com/complaint.

Can't find what you're looking for?

Contact us

+1 305 507 8022

SHIPPING

PAYMENT

The offer has expired. You will be redirected to a new deal in 5 sec